Mobility

Go Mobile with Changepoint

As services organizations seek new ways to keep their remote employees engaged and connected, mobile solutions are paving the way for improved operational insight and efficiency.

These organizations are using new technologies more frequently to allow employees to remain connected to the applications that allow them to work more effectively. With fewer employees stationed at fixed locations, the need for reliable, dynamic and virtualized engagement is crucial. To meet the needs of this growing trend, organizations must contemplate strategies and solutions that take into account a wide range of user behaviors and technology requirements, including the use of mobile devices.

Ease of Connectivity to Changepoint PSA

Changepoint’s mobile client is implemented easily and requires no additional feature assignments for existing users. Changepoint PSA can be accessed through a multitude of mobile web browsers and requires only a single set of configured sign-in credentials. The mobile environment features a simple and intuitive user interface, highlighted by a convenient home page menu.

Who Is Using Changepoint’s Mobile Client?

With a robust set of features, Changepoint’s mobile client supports different types of users across the enterprise.

Professional services field staff can:
- enter time and status updates
- participate in workflows
- manage project-level actions and approvals.
Resource managers now can:
- approve resource requests remotely
- address demand and capacity management issues.
Senior management has access to:
- view and track performance metrics with easy-access dashboards
- real-time visibility into portfolio and budget changes.

Ease of Use

Changepoint provides a consistent and intuitive experience for users, featuring menu tabs that allow for quick navigation between key areas in the application. Information is displayed in a format that is easy to navigate and is native to the browser on the device, making it simple to create, edit and submit data.

A Framework for Customer Life-cycle Management

Changepoint gives services organizations the necessary framework to gain insight into daily operations and drive efficiency across the entire enterprise. Changepoint’s mobile solution provides similar functionality, ensuring that remote resources are able to collect, approve and report on the information and responsibilities for which they are accountable.

The Need for Mobile Within Business Portfolio Management (BPM)

More and more services, product management and IT professionals rely on mobile solutions to remain connected to their professional service automation (PSA) applications while they are away from their desks. To meet the needs of this growing trend, organizations are increasingly making use of mobile technology devices including smartphones and tablets. With fewer employees stationed at fixed locations, reliable remote access to an organization’s PSA and PPM solutions has become imperative. Users can connect to the Changepoint Mobile Client via their iPhone or BlackBerry, providing users on-demand access to the data, tasks and approval-rights they require. Mobile access to Changepoint PSA and PPM solutions provide organizations with the ability to properly manage their applications across the enterprise.

Flexible Connectivity

More organizations are encouraging their services, IT and product portfolio management staff to utilize their own mobile devices at work. Changepoint mobile relies on the power of web browser technology to enable connectivity and does not require the installation of a native application. Changepoint users seeking mobile access can use multiple devices, including personal hardware, to remain connected to the data, tools and processes they require to carry out their duties.

What Can Changepoint’s Mobile Solutions Do For You? Just Ask Our Customers!

“When we first heard that Changepoint was releasing a mobility client, we were very excited, as our Global Services Organization has been looking for this for a long time.”

- Keith Roberts, Senior Enterprise Systems Analyst, QAD